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Goal 7: Enhanced operational efficiency

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Streamline IT processes to promote productivity, minimize downtime, and improve service quality.

Aligned to County Priority: Continuously Improve Business Systems, Infrastructure, and Practices

measure of success plus minus 10% annual budget variance

What success looks like

  • Shorten delivery time of projects from client scoping to implementation.
  • Deliver exceptional customer service with rapid response times, effective resolutions, and consistent service excellence.
  • Foster an agile service organization that adapts swiftly to environmental changes and evolving needs.

Our why

Implementing efficient practices optimizes workflows, enhances productivity, and delivers improved outcomes.

Policies File Folder tab amongst other file folders

We will make progress by

  1. Standardizing and updating operational IT policies.
    Review departmental processes to identify policies to create and update. 
  2. Streamlining six enterprise processes.
    Improve the end-to-end process from the customer internally for all six enterprise processes.
  3. Building a new and improved model for the County's employee portal.
    Enhance the County's employee portal to boost services and engagement, creating a modern and seamless digital experience for employees.
  4. Streamlining SSA application development.
    Standardize and streamline the approach for SSA application development.