Goal 2: Modernized business systems
Drive operational efficiency and productivity through the implementation of transformative solutions that replace outdated legacy systems.
Aligned to County Priority: Continuously Improve Business Systems, Infrastructure, and Practices
What success looks like
- Modernizing core systems for public safety and justice, finance, budgeting, human resources, workforce and supply chain.
- Enhancing patient access and experience for Santa Clara Valley Healthcare.
- Transforming the delivery of accurate, real-time data to empower decision-making and improve public health outcomes.
Our why
Modernizing business systems will enhance productivity, increase collaboration, and work to automate manual tasks in our core business systems.
Through this effort, we will work with our stakeholders to re-engineer processes, increase efficiency, and ultimately provide a higher level of service to our clients and residents.
We will make progress by
- Enhancing emergency response with a new 911 system.
Replace the currently outdated 911 system with a state-of-the art product that will significantly improve emergency public safety response and services for the County. - Advancing jail reform efforts with a new Jail Management System.
Implement a new integrated solution that will replace outdated County, third-party and manual processes with efficient day-to-day operational and business intelligence capabilities. - Enhancing the management of Probation cases and juvenile institutions.
Implement a solution that will integrate service model and workflow enhancements, provide more data sharing capabilities between justice partners and law enforcement agencies, improve end-user experience for Probation users, and eliminate many paper-based processes. - Redefining how integrated justice information is captured and shared.
As new systems go online, they will replace functions in the current Criminal Justice Information Control (CJIC) mainframe system. All remaining functions will be replaced in order to decommission CJIC. - Upgrading key enterprise resource planning (ERP) systems.
Key ERP systems will be upgraded, replaced, and/or modernized. This includes the financial systems, human resource systems, budgeting system, work force management systems, and supply chain systems. - Improving patient access and experience.
Provide patients with information to address their needs in their preferred mode of engagement at all points of care. - Improving wellness and experience of care teams.
Maximize efficiency, providing a seamlessly integrated experience where everyone can work to the top of their licensure. - Enhancing healthcare partner and organizational integration.
Increase integration between partnering organizations to support holistic patient care and population health management. - Expanding the use of self-service analytics for healthcare providers.
Provide native self-help tools and associated training to enable data-driven operational decision-making. - Improving revenue cycle efficiency for Santa Clara Valley Healthcare.
Support operations across the revenue cycle from patient registration through billing through increased automation and prioritization. - Modernizing Public Health data systems.
Improve delivery of accurate, actionable data points to enable public health officials to act quickly with tailored policies and program interventions. - Enhancing Behavioral Health electronic health records system.
Enhance IT systems to provide timely access to high-quality services for the Medi-Cal beneficiaries. . - Addressing aging legacy County Administration applications.
The County runs on a number of niche business systems that need to be consolidated, retired or modernized. This includes moving the enterprise ticketing system used for facility and space management to a cloud platform. - Enhancing election systems.
Election systems will be enhanced with vote center connectivity, asset management, remote accessible vote by mail, vote center staff scheduling tool, election night reporting, call center issue reporting, and online candidate and district election application solutions. - Upgrading state systems and ensure enhancements meet the needs of Social Services Agency (SSA) programs.
upgrade systems as required by state authorities/funders. Ensure that SSA programs have the necessary adjunct functionality to meet local requirements.