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Goal 5: Effective enterprise governance

County of Santa Clara Main Building - 70 W. Hedding

 

Engage stakeholders to align IT investments with business objectives to create value.

Aligned to County priority: Champion Excellence and Effectiveness

measure of success 95% percentage of IT projects aligned with strategic goals

What success looks like

  • County's IT investments align with business goals. 
  • Risk is managed effectively.
  • Fully compliant with technology regulations.

Our why

Navigating within the constraints of limited time, resources, and competing priorities necessitates the adoption of an inclusive and fair engagement model that encompasses all departments. By fostering such an environment, we can effectively facilitate initiatives that yield collective benefits for the County.

We will make progress by

  1. Realigning the IT strategy committee.
    As the needs of the County evolve, so will the mission of our IT strategy committee. We will improve by reviewing the mission, ensuring information regarding the portfolio and strategic direction of TSS aligned with the priorities of the County.
  2. Establishing IT Service Portfolio governance.
    Establish a governance framework for IT Service Management that defines roles, responsibilities, and processes to ensure that IT services are delivered in a consistent, reliable, and cost-effective manner.
  3. Setting up standard practice for application portfolio management.
    Implement application portfolio management across all TSS verticals to better manage business applications and ensure our technology investment is reviewed and refreshed regularly.
  4. Supporting SSA data governance implementation.
    Implement data catalog software to increase data privacy awareness across the Social Services Agency.