Goal 3: Digitally transformed public-facing services
Develop intuitive, accessible, and modern digital services that prioritize user experience and promote equity.
Aligned to County Priority: Advance Equality
What success looks like
- Increased accountability, transparency, accessibility and convenience for residents and staff.
- Satisfied residents accessing County services through digital means.
Our why
Expanding the availability of County services beyond physical locations will substantially improve public access, enabling individuals to conveniently obtain the services they need from anywhere.
Digital services increase accountability, transparency, and access for our residents and clients.
We will make progress by
- Completing Phase II of the Web Innovation and Transformation (WIT) Initiative.
Complete Phase II, which reinvents the County’s public portal from the ground up using a user-centric design approach and new digital identity. - Forming a digital transformation governance committee.
Form a digital transformation committee to provide oversight on digital transformation in support of the County’s business mission and goals. - Deploying the County’s Digital Transformation Strategy.
Digital Services will jointly build the first digital transformation strategy for the County. The strategy will include guidelines, on-boarding service remapping or business process re-engineering teams, and technical standards. - Partnering with business stakeholders to prioritize digital transformation business opportunities.
Collaborate with key stakeholders to identify services and business processes ready for digital transformation. - Providing multilingual translation of public-facing websites.
Deliver a comprehensive multilingual solution to public-facing websites, ensuring equitable access to information for all users, regardless of language barriers. - Using AI technologies to enhance the public portal.
Implement AI-driven enhancements to the public portal by building a chatbot that provides quick, access to information, improving user experience and simplifying navigation.